For purchases from outside the UK, import duties and taxes or equivalent may be due and payable in the jurisdiction in which the Goods are ordered/delivered. The recipient will be responsible for the payment of all these charges. We cannot accept any responsibility for these charges and we undertake to make no calculations or estimates in this regard.
If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the buyer of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.
Please be aware that Goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering. We cannot also be held accountable for delays in Custom Clearance.
Please feel free to contact us here if you have any further questions on the delivery of your Goods.
It depends on where you are. Orders processed here in the UK will take 5-7 business days to arrive.
Overseas deliveries can take anywhere from 7-16 working days.
Delivery period excludes weekends and bank holidays.
Delivery details will be provided in your confirmation email.
Shipping costs vary depending on your location and are automatically added to your order at checkout.
Tracking details are sent via email as soon as your order is processed.
We primarily use Evri for the majority of our UK orders. However for some larger/internatonal orders we sometimes use Fedx, DPD, DHL and other major carriers.
Our products are shipped from the U.K from our HQ in London.
Our customers safety whilst online is a priority - we use PayPal and Secure SSL Encryption to process all payments. Your credit/debit card information is encrypted and unavailable for any of our team to view. We are recognised store by Google and are happy to provide any authentication you might need to feel safer. If you wish to address any further queries or concerns, please click here to get in touch.
Unfortunately at this moment in time, the only secure method of checking out is via our current payment services.
At ShifaBox we have a robust fraud check team who scrutinise each and every order to ensure its legitimacy for the safeguarding of our customers, staff and stock. We have high standards for online safety and want to safeguard any misuse of credit cards by catching them upfront. In rare occasions, your order could be flagged for various reasons and will be on hold until authorised by your bank or our fraud-check representatives. This will only occur during your first purchase with us. If you wish to avoid this, we highly recommend checking out with PayPal.
Possible reasons for flagging: - Billing address/name differs to shipping address/name - International orders placed for the first time - High value orders
Returns, Exchanges and Cancellations
Though we can assure you that we take tremendous effort into ensuring all your items are packaged well, accidents can and do rarely happen. Don't worry, rest assured that we will send out another package right away. Just make sure to take a picture of all products you've received within 24 hours of accepting your delivery and email them to: firstname.lastname@example.org
Alternatively, if you prefer, we would more than happily process a refund.
100% Money back guarantee within a 28 day period if the product is not to your standard (broken/unsealed/less than expected).
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
We have a 30 day return/exchange policy on all items.
All products that are for consumption or application may be returned as long as they remain unopened and in their original packaging. A full refund will be allocated to the customer upon recieving the returned items.
An exchange can be conducted across all products.
All products are to be returned to ShifaBox Ltd. directly. Click here for a returns request query form.
Our customers are responsible for covering any delivery costs that occur due to their decision to return or exchange an item.
If however the return or exchange is due to a faulty or damaged item we will happily cover the delivery cost.